Refund & Cancellation Policy

At The Moti Mahal Hotel, Ranthambore, we understand that travel plans can change. This Refund & Cancellation Policy explains the general conditions applicable to room reservations, booking cancellations, modifications and refunds.

Please review the cancellation conditions associated with your reservation before making a booking.

1.Booking Confirmation

A reservation is considered confirmed only after the applicable booking and payment/confirmation process has been completed.

The cancellation and refund conditions applicable to a booking may depend on:

The specific conditions communicated at the time of booking will apply to that reservation.

2.Cancellation by the Guest

Guests who wish to cancel a reservation should contact The Moti Mahal Hotel as soon as possible.

Cancellation requests may be made through the contact details provided on the website or through the booking platform used to make the reservation.

The applicable refund, cancellation fee or other charge will depend on the cancellation terms associated with the booking.

3.Free Cancellation

Where a reservation specifically provides a free-cancellation period, cancellation must be received within the stated period to qualify.

For example:

Replace [X days/hours] with the hotel's actual policy.

4.Cancellation Charges

If a cancellation is made after the applicable free-cancellation period, a cancellation charge may apply.

The applicable charge may depend on the booking terms, room type, rate plan and timing of cancellation.

Guests should refer to their booking confirmation for the exact cancellation conditions applicable to their reservation.

5.Refund Process

Where a refund is approved, the refundable amount will be processed according to the applicable booking and payment terms.

Refunds may be made through the original payment method where technically and commercially applicable.

The time required for the amount to appear in the guest's account may also depend on the relevant bank, card issuer or payment service provider.

6.Refund Timeline

Once an eligible refund has been approved and processed, the actual credit time may vary depending on the payment method and financial institution.

A suitable statement is:

Again, replace [X business days] with your actual process.

7.No-Show

If a guest does not arrive on the scheduled check-in date without cancelling the reservation or contacting the hotel, the booking may be treated as a No-Show.

Any applicable charges or refund eligibility will be determined according to the booking's cancellation terms.

8.Early Check-Out

If a guest checks out earlier than the original reservation dates, any refund for unused nights will depend on the applicable booking conditions.

Some promotional, prepaid or non-refundable rates may not qualify for a refund.

9.Booking Modification

Guests may request changes to:

Changes are subject to availability and the applicable booking terms.

A change in dates or room type may result in a different price or additional charges.

10.Non-Refundable Bookings

Some special rates, promotional offers or advance-purchase reservations may be designated as non-refundable.

For such bookings, cancellation or modification may not result in a refund.

The non-refundable condition should be clearly communicated to the guest before the booking is confirmed.

11.Safari Booking and Third-Party Services

If the hotel provides assistance with Ranthambore safari booking or other third-party travel services, the cancellation and refund conditions of the relevant safari operator, booking provider or authority may apply.

Safari permits, vehicle bookings, safari zones, dates, timings and availability may be controlled by the relevant authority or service provider.

Any refund for such services will be subject to the applicable third-party rules.

12.Cancellation by the Hotel

In exceptional circumstances, The Moti Mahal Hotel may need to cancel or modify a reservation because of circumstances beyond its reasonable control.

Where this occurs, the hotel will communicate with the affected guest and handle any eligible refund according to the applicable booking terms and circumstances.

13.Force Majeure

The hotel may not be responsible for failure or interruption of services caused by circumstances beyond its reasonable control, including natural disasters, government restrictions, public emergencies, major technical failures or other unforeseen events.

Any cancellation or refund resulting from such circumstances will be handled according to the applicable booking terms and law.

14.How to Request a Cancellation or Refund

To request cancellation or enquire about a refund, please provide:

15.Changes to This Policy

The Moti Mahal Hotel may update this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with the revised Last Updated date.

The cancellation and refund terms applicable to a particular reservation will generally be those communicated to the guest during the booking process, subject to applicable law.